Responsible Gaming at StarSports

At StarSports, we believe that betting and gaming should always remain an enjoyable form of entertainment, never a source of financial or emotional harm. Here at StarSports Casino, we are fully licensed by the UK Gambling Commission (licence number 009177) and hold a Remote Betting Licence from the Gambling Regulatory Authority of Ireland (registration number GRAI-0385-RB-26-0001), and we take our obligations towards player welfare extremely seriously. This page explains the tools, safeguards and support options we provide to every customer who enjoys star sports betting, star sports live casino, and our full sportsbook and slots offering.

Our Commitment to Safer Gambling

We at StarSports are committed to ensuring that every customer who uses star sports casino games, live casino tables, or our sportsbook can do so in a safe and controlled environment. Our StarSports platform is designed with responsible gaming principles built into every product, from star sports slots to star sports live casino tables and Sportsbook markets. We regularly review our policies to ensure they reflect the latest regulatory standards set by the UK Gambling Commission and the Gambling Regulatory Authority of Ireland.

We want all our players, whether accessing us via starsports app, star sports app, or our desktop site, to understand the risks associated with gambling and to have the knowledge and tools needed to stay in control of their play.

Signs of Problem Gambling

We encourage all customers to regularly assess their own betting and gaming behaviour. You may want to seek help if you notice any of the following:

You spend more money or time gambling than you originally intended
You chase losses by increasing your stakes
Gambling interferes with your work, relationships, or daily responsibilities
You borrow money or sell possessions to fund your gambling
You feel anxious, irritable, or guilty about your gambling habits
You hide your gambling activity from family or friends

Tools We Provide to Help You Stay in Control

Our StarSports account management system includes a range of tools designed to help you manage your gambling responsibly. We make these features available free of charge to every registered customer, whether you play through StarSports Casino login on desktop or via starsports casino app on mobile.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once you reach your chosen limit, we will prevent further starsports deposit transactions until the limit period resets. You can lower your limits at any time with immediate effect; increasing a limit will only take effect after a 24-hour cooling-off period, giving you time to reconsider.

Time-Out and Self-Exclusion

If you feel you need a short break, we offer a time-out facility that temporarily suspends your account for a period of your choosing, from 24 hours up to six weeks. For customers who require a longer break, we provide self-exclusion for a minimum of six months, up to a maximum of five years. Once you self-exclude from StarSports, we will close your account, remove you from marketing communications, and take reasonable steps to prevent you from opening a new account during the exclusion period.

Reality Checks and Session Reminders

We provide reality check pop-ups that remind you how long you have been playing and how much you have staked during your session. These reminders appear across our StarSports casino and sportsbook products, helping you make informed decisions about whether to continue playing.

Loss Limits and Wager Limits

In addition to deposit limits, we allow you to set maximum loss limits and wager limits across our games. This is particularly useful for customers who enjoy our loyalty programme, Star Casino Club, which rewards regular weekly play but should always be undertaken within limits you are comfortable with.

Verifying Your Age and Identity

We only accept customers aged 18 or over, and we conduct age and identity verification checks before processing your first starsports withdrawal. We take underage gambling extremely seriously and will immediately close and refund any account found to belong to a person under the age of 18.

Self-Assessment Tools

We recommend that you periodically complete a self-assessment questionnaire to evaluate your gambling habits. Many national and independent organisations offer free, confidential assessments that can help you identify whether your gambling behaviour has become problematic. We encourage you to use these tools regularly, regardless of how long you have held your star sports login or how often you place bets with us.

External Support Organisations

We work alongside, and signpost our customers to, a number of independent organisations that specialise in gambling support. These include:

GamCare – free information, advice, and support for anyone affected by problem gambling
BeGambleAware – independent charity providing advice and treatment referrals
GAMSTOP – the UK's national self-exclusion scheme covering all licensed online gambling operators
Gambling Therapy – free online support for players and their families worldwide
Gamblers Anonymous – peer support groups for individuals recovering from problem gambling

In Ireland, we also direct customers to local support services recognised by the Gambling Regulatory Authority of Ireland.

GAMSTOP and National Self-Exclusion

As a UK-licensed operator, we fully participate in GAMSTOP, the national self-exclusion scheme. If you register with GAMSTOP, we will be notified and will prevent you from gambling with StarSports and all other participating UK-licensed operators for the period you select, ranging from six months to five years.

Protecting Vulnerable Customers

We train our customer support team to recognise signs of potential harm and to respond appropriately. If our team identifies unusual patterns in your account activity, whether through star sports casino games, star sports live casino tables, or sportsbook wagering, we may reach out to check on your wellbeing, offer guidance on our responsible gambling tools, or, where appropriate, apply account restrictions for your protection.

Advertising and Bonus Responsibility

We design our promotions, including free spins offers and sports betting bonuses, to be transparent and fair. We never target self-excluded individuals with marketing material, and we ensure our StarSports Casino bonus and starsports promo code offers include clear terms so you always understand the wagering conditions attached. If you have set deposit or loss limits, these will continue to apply regardless of any bonus offers you accept.

Contacting Our Team

If you have concerns about your own gambling, or that of someone close to you, we encourage you to contact our support team. We at StarSports are available via LiveChat and email, with our live chat service operating from 8:00 to 00:00 UK time. You can also reach us by phone or through our official channels for confidential, non-judgemental assistance.

Email: cs@starsportsbet.co.uk or info@starsportsbet.co.uk
Phone: Enquiries 01273 936840, Betting 08000 521 321
LiveChat: available daily from 8:00 to 00:00 (UK time)

Our Ongoing Responsibility

Our commitment to responsible gambling at StarSports does not end with the tools listed on this page. We continuously review our player protection measures, update our systems in line with regulatory guidance, and train our staff to support customers at every stage of their journey with us. Whether you enjoy star sports casino slots, live dealer tables, or our full range of sportsbook markets, we want your experience with StarSports to remain safe, controlled, and enjoyable at all times.

Content updated: October 26, 2026